The terminal can be used for a variety of purposes, such as continuous evaluation of a counter, an after-sales service or a point of sale. It can also be used for events like open-door days, a conference, a seminar or a marketing campaign to test a new concept or new product.
NEED
- Evaluate the satisfaction of user of public services
SOLUTION
- Stand-alone mobile satisfaction terminals that transmit real-time data.
- A mobile web application to monitor changes over time.
ADVANTAGES
- No subscription
- Stand alone and sturdy modules
- Instant alert when not satisfactory
RESULTS
- Very positive response from users
- Evaluation of satisfaction produced good results.
- Modification of managerial targets integrating user satisfaction indicators.
SEE CLIENT FEEDBACK FROM THE TOWN OF ANGERS
